Conscientious Customer Service
At Ellason Signature Homes we are dedicated to your satisfaction. You can count on attentive service and unquestionable integrity throughout the building process. But our customer service doesn’t end when your house is complete. We welcome your questions and concerns once you move in and we will give every client a courteous six month call to see how you are enjoying your masterfully built home. We believe in excellence, it’s our Promise.
Home Warranty
Every Ellason Signature Home is covered by a Pacific Home Warranty. Rest assured you are in good hands with Pacific Home Warranty. Each Warranty Member Builder must pass an extensive membership approval process that includes detailed financial underwriting, a review of the Member’s technical qualifications, an investigation of the Member’s customer service history and a collection of multiple references. It would be impossible for you as a potential client to learn this much about Ellason Signature Homes, but thanks to the Pacific Home Warranty underwriting process this work has all been done for you.
We at Ellason Signature Homes have a 100% customer satisfaction rating. Feel free to contact Pacific Home Warranty or follow the link on our “Links” page to learn more about how your newly built home is thoroughly protected.
Kevin and Laurel
Coquitlam
Kevin and I wanted to express our sincere gratitude for everything Ellason Signature Homes has done to make building our custom-built dream home an enjoyable and successful experience. We love, love, love our new home!!!
Building a custom home provides an exciting opportunity to realize a deeply personal vision but also comes with many challenges. This is where Mariella and Randy used their expertise and knowledge to alleviate the roadblocks. Even when we made changes on the fly, they still managed to seamlessly facilitate our project. In addition, their well-established network of tradespeople provided us with consistent quality throughout our custom build.
For us, the characteristics that differentiate Ellason Signature Homes—Mariella and Randy—from other Custom Builders are:
First and foremost is that they care and are 110% Trustworthy
At different stages of our build they would often casually mention how they had stayed awake at night contemplating innovative solutions to our tricky design and/or building issues.
Great communication throughout our project
Budget, design, and timeline were clearly defined while they continually understood and re-evaluated our needs.
High-quality workmanship
In addition to their own team they coordinate a well-established network of sub-contractors. When issues arose, they were discussed with us promptly. We found their trades people to be hardworking individuals which utilized a ‘can do’ attitude.
Open to new approaches and ideas
When presented with something unfamiliar, Mariella and Randy researched the best applications and solutions. They truly seem to love expanding their knowledge base to improve an already polished and professional product.
Comprehensive Design and Building Services
Mariella’s design expertise combined with Randy’s building know-how provided guidance and support for turning our dream into reality.
There is no doubt that if we were to build again, Ellason Signature Homes would be at the top of our list. We have no hesitation in recommending Mariella and Randy to others and have done so to several people already. We have let them know that our home is open to “show” to any prospective clients and are available anytime to answer any questions they may have.
From the bottom of our hearts, THANK YOU!!!
Laurel & Kevin
