At Ellason Signature Homes we are dedicated to your satisfaction. You can count on attentive service and unquestionable integrity throughout the building process. But our customer service doesn’t end when your house is complete. We welcome your questions and concerns once you move in and we will give every client a courteous six month call to see how you are enjoying your masterfully built home. We believe in excellence, it’s our Promise.
Every Ellason Signature Home is covered by a Pacific Home Warranty. Rest assured you are in good hands with Pacific Home Warranty. Each Warranty Member Builder must pass an extensive membership approval process that includes detailed financial underwriting, a review of the Member’s technical qualifications, an investigation of the Member’s customer service history and a collection of multiple references. It would be impossible for you as a potential client to learn this much about Ellason Signature Homes, but thanks to the Pacific Home Warranty underwriting process this work has all been done for you.
We at Ellason Signature Homes have a 100% customer satisfaction rating. Feel free to contact Pacific Home Warranty or follow the link on our “Links” page to learn more about how your newly built home is thoroughly protected.
We have now been in our new home for six months and could not be happier. Our adventure building our first home together was nerve racking at first. Finding a lot, selling our family home, organizing temporary housing, and researching/interviewing various builders to put our investment and new family home into someone else’s hands was daunting.
Very early in the process it was evident that we made the right choice with our builder and that continued to after the build was complete. Mariella and Randy delivered a beautiful home with honesty and integrity throughout the process. Furthermore, they both showed a passion and caring for our project even though they have built many homes before ours. Even after our build was over they were very hands on and available for all loose ends.
Being it was our first time building we very unfamiliar with all the aspects involved with building protocols, city requirements and such. They both were very generous with their time explaining and answering any questions we had along the way.
We also have to mention that all the trades people that they used were very professional, respectful and great to work with as well. This made what can be a very stressful project very enjoyable for the both of us. From the demolition/excavation crew, framers, electricians, heating/gas crew, tiler, finishers, plumbers, landscapers, stone mason, labour crew, etc, etc…..everyone was great. Most of these people were from family run business that you could tell had a lot of pride in their name and their work. Much like Randy and Mariella.
Thank you to the both of you for a beautiful house and home!
Steve and Sara