Conscientious Customer Service
At Ellason Signature Homes we are dedicated to your satisfaction. You can count on attentive service and unquestionable integrity throughout the building process. But our customer service doesn’t end when your house is complete. We welcome your questions and concerns once you move in and we will give every client a courteous six month call to see how you are enjoying your masterfully built home. We believe in excellence, it’s our Promise.
Home Warranty
Every Ellason Signature Home is covered by a Pacific Home Warranty. Rest assured you are in good hands with Pacific Home Warranty. Each Warranty Member Builder must pass an extensive membership approval process that includes detailed financial underwriting, a review of the Member’s technical qualifications, an investigation of the Member’s customer service history and a collection of multiple references. It would be impossible for you as a potential client to learn this much about Ellason Signature Homes, but thanks to the Pacific Home Warranty underwriting process this work has all been done for you.
We at Ellason Signature Homes have a 100% customer satisfaction rating. Feel free to contact Pacific Home Warranty or follow the link on our “Links” page to learn more about how your newly built home is thoroughly protected.
Ruby & Surinder Aulakh
We have been very fortunate to have built our first home with Randy and Mariella. We absolutely love our new home! Being new to the home building process we were very naive about all the issues around building a home. We had come to the point where we had gone as far as we knew how to go (which was not very far!). After our initial meeting with Randy and Mariella, we just knew they were the ones for our project. They truly were a godsend after a not so great experience and a shaky start. After retaining Randy and Mariella’s services, they were able to get the project up and running. Randy took control of the interactions with the City and got things unstuck, and Mariella started on the many discussions needed to make a project like ours take-off. We have had the opportunity to work on other kinds of projects and what separates good from great projects is communication. Right from the beginning we were really impressed with the degree of communication from Ellason Signature Homes. From weekly designer meetings to the on-site updates, we always felt like we were in the loop. And unlike some projects, the level of communication didn’t change over time. Another benefit of the communications between us was the timeliness of addressing issues as they arose. Randy was on site daily and was able to point out any issues at an early stage, saving us time and money. With Randy being their daily, we were reassured that he had things under control and was moving the project along. He completed our project in an impressive time frame! As for the building process, Randy’s wealth of building knowledge and Mariella’s organization and design sense work really well together. They just don’t leave you all on your own to make the tough decisions. They are always there to provide opinions and or point you to those experts in the field who can assist. These are definite pluses where any delay is money wasted. Also what was appreciated were their tips and ability to pint us int he right direction to save us money! Finally, they are just genuinely good, honest people. Randy’s work ethic and integrity is second to none. There was never any concern about our project because we knew they were “on it”. They genuinely care about your satisfaction and will do what it takes. Quality, Integrity, Trust – truly works representative of Ellason Signature Homes. I guess the best question to ask when referencing a builder is, “Would you use this person again?” We absolutely would!